Looking To Benchmark? Here's How To Proceed.
In: Informationweek, 2005-10-03, Heft 1058, S. 64-64
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Zugriff:
The article provides information on how to effectively benchmark a business process. If a company is considering outsourcing an IT or business process, it must define the specific performance metrics it needs to track, whether they are systems availability or network uptime or the number of transactions conducted per month. It should determine whether it wants to measure the cost of delivering service as well as the quality of the service delivered. It should choose the metrics that take into account the value of a service or process to the business, so the company can assess not only how well a process is working but its direct impact on business performance. It should work with the service provider to determine how benchmarking results can best be incorporated into service-level agreements, to minimize the level of friction between the parties.
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Looking To Benchmark? Here's How To Proceed.
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Autor/in / Beteiligte Person: | Violino, Bob |
Zeitschrift: | Informationweek, 2005-10-03, Heft 1058, S. 64-64 |
Veröffentlichung: | 2005 |
Medientyp: | serialPeriodical |
ISSN: | 8750-6874 (print) |
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