Funkcionalno izobraževanje turističnih delavcev za delo z gosti s posebnimi potrebami. (Slovenian)
In: Organizacija, Jg. 41 (2008-11-01), Heft 6, S. A256- (6S.)
Online
academicJournal
Zugriff:
Development plan and directions of Slovene tourism 2007-2011 is focused on human resources, which take main part in gaining and maintaining competitive edge. Working with guests with special" needs, which is raising its importance in the field of tourism, is demanding new knowledge from those employed in tourism. So far this knowledge isn't offered by any of the formal institutions, regardless of the fact that this group, including elderly people, will become one of the largest groups in tourism. The aim of the article is to present informal ways of education for working with disabled in tourism, to present contents of the program, and ways of approaching and gaining this knowledge. Our research in willingness to gain the special skills was performed in Ljubljana with people who work in tourism and who are all members of sector HoReCa/Ta in the city. [ABSTRACT FROM AUTHOR]
Razvojni načrt in usmeritve slovenskega turizma 2007-2011 posebej poudarja razvoj človeških virov, ki so ključnega pomena za pridobivanje in ohranjanje konkurenčne prednosti. Delo z gosti s posebnimi potrebami, ki postaja vedno pomembnejše področje v turizmu, postavlja pred turistične delavce dodatne zahteve po novih znanjih. Nobena od formalnih izobraževalnih inštitucij ne izobražuje za delo s temi gosti, ki bodo v bodoče predstavljali eno največjih skupin turistov, saj v to skupino štejemo tudi starejše. V tem prispevku bomo predstavili motive za neformalno izobraževanje turističnih delavcev, katere so glavne vsebine izobraževanja na tem področju ter načine spoznavanja vsebin za delo z gosti s posebnimi potrebami. Raziskavo o pripravljenosti turističnih delavcev, da se še dodatno izobražujejo za delo z gosti s posebnimi potrebami, smo opravili v Ljubljani med vsemi predstavniki sektorja HoReCa/Ta v mestu. [ABSTRACT FROM AUTHOR]
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Titel: |
Funkcionalno izobraževanje turističnih delavcev za delo z gosti s posebnimi potrebami. (Slovenian)
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Autor/in / Beteiligte Person: | Bizjak, Boštjan ; Benčič, Margareta ; Grabar, Miro |
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Zeitschrift: | Organizacija, Jg. 41 (2008-11-01), Heft 6, S. A256- (6S.) |
Veröffentlichung: | 2008 |
Medientyp: | academicJournal |
ISSN: | 1318-5454 (print) |
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