Cost management and customer service in business performance: a case study in the garment industry
In: RAN, Jg. 10 (2024), Heft 1, S. 145-162
Online
academicJournal
Zugriff:
Purpose: this study aims to examine the existing cost management system within company in the clothing industry. Methodology: through a qualitative and descriptive study, we applied the developing and effective managerial costing model by Lawson et al. (2019). Results: The results reveal the significance of cost management systems and excellent customer service in small businesses to achieve a greater negotiating capacity with customers. Implications: This article contributes with a solid foundation for the diagnosis of a cost management system. Originality: this work offers a comprehensive conceptual framework and practical tools that facilitate professionals to advance in the assessment of cost management systems, thereby influencing decision-making and business performance.
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Cost management and customer service in business performance: a case study in the garment industry
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Autor/in / Beteiligte Person: | Mariela Aydee Perez Nieto ; Hernandez-Madrigal, Monica |
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Zeitschrift: | RAN, Jg. 10 (2024), Heft 1, S. 145-162 |
Veröffentlichung: | Universidad de Concepción, 2024 |
Medientyp: | academicJournal |
ISSN: | 0719-7713 (print) ; 0719-6245 (print) |
DOI: | 10.29393/RAN10-8ACMM20008 |
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