Accesibilidad informacional y diversidad funcional en el contexto universitario: el caso de la Universidad Complutense de Madrid

In order to promote an informationally inclusive university environmen, the first results of a research project that analyzes the level of accessibility to information of the Complutense University of Madrid are presented. Its response capacity is also studied so that people from the university community with functional diversity can access information. Initially, a diagnosis is made of three areas: the Complutense University website, the virtual campus and the library. A qualitative methodology, the interview, is applied to a sample of users with functional diversity to describe their informational behavior and their needs, habits and difficulties related to information. Interviews are also applied with those responsible for managing and maintaining the web portal, reviewing its services from the user's perspective, using specialized tools and software. In addition, an analysis of the policy of the Complutense University was carried out to take on the challenge of global accessibility, and the level of accessibility of teaching materials, their contents and formats, taking as a model the international guidelines of the W3C (World Wide Web Consortium).