Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness
Richard B. Hill, 2006
Online
Konferenz
Advertised as a total market survey of an academic library’s users, LibQUAL+ has risen to prominence in recent years as a means of assessing academic library effectiveness. In light of this, this conceptual paper raises and addresses four questions arising from its survey instrument. Doing so reveals that LibQUAL+ only partially conceptualizes a library’s operations. Furthermore, it emphasizes users’ eventual outcomes, such as improved grades, but does not explicitly conceptualize users’ more immediate need for epistemological value in the form of information, education, or persuasion. Finally, LibQUAL+’s survey correctly emphasizes the role of user self-reliance and satisfaction, but it unduly deemphasizes users’ need for professional information assistance and their actual experience of quality library service.
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Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness
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Autor/in / Beteiligte Person: | Edgar, Bill ; Grove, Andrew |
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Veröffentlichung: | Richard B. Hill, 2006 |
Medientyp: | Konferenz |
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